Inspiring Committed Action … [Read more...]
Challenge
Enabling Authentic Leadership … [Read more...]
Creation
Inspiring Committed Action … [Read more...]
Six Dance Strategies to Invigorate Innovation
Last year, while coaching an executive in Chattanooga, Tennessee, I walked from my downtown hotel across the refurbished pedestrian bridge to a district of art shops and restaurants. Imbedded in the sidewalk, I noticed designs indicating the steps of … [Read more...]
The ABCD’s of Dealing with Angry Customers
Welcome to the world of the never-satisfied customer. No matter how hard you try to attain 100% customer satisfaction, from time to time, you’re going to miss the mark. Even if you have a no-questions-asked, no-hassle return policy, you won’t always … [Read more...]
Are You Easy To Do Business With?
R U ETDBW? That’s an essential question astute business persons ask on a regular basis. Few do, however, but the ones who take this question seriously, and listen carefully to the answers, know that there are significant short- and long-term rewards. … [Read more...]